Questions, answered

ClinPlacer is a clinical placement coordination and monitoring platform that connects nursing and medical training institutions ("Schools") with healthcare facilities. It handles placement requests, department capacity, rotation scheduling, and reporting in one place, instead of spreadsheets, printed letters, and phone calls.

Nursing and medical training institutions, universities, and colleges, along with the hospitals and health centres that host their students for clinical placements. Students and supervisors also use the Platform, depending on what their institution enables for them.

Master Rota Plan (MRP™) is ClinPlacer's scheduling engine. It generates and manages multi-year rotation schedules across cohorts, groups, and facilities, and is designed to catch capacity conflicts and overbooking before they happen.

Yes. Students can view their placement assignments, rotation schedule, and status through the Platform, depending on what their institution enables.

ClinPlacer is built specifically for clinical placement coordination. It can run alongside your institution's existing student information or academic systems — it isn't designed to replace them entirely.

Book a demo through our Contact page, and our team will walk through setup for your institution — connecting your programmes and facilities, and inviting your team.

It depends on the size and complexity of your institution — how many programmes, facilities, and existing records need to be set up. Our team handles setup and staff training as part of getting started, and can give you a specific timeline once we understand your institution's scope.

Yes. You can upload an existing MRP manual in Excel, PDF, or Word, and ZARA can help generate a rotation schedule from it. Our team can also assist with importing existing student and cohort data.

No. ClinPlacer is designed to be used directly by academic coordinators and facility staff, without needing IT support for day-to-day operation.

Book a demo and we'll show you the Platform working with a setup similar to your institution's. Ask your sales contact about trial options for your specific case.

Pricing is based on the number of students and facilities your institution manages. Visit our Pricing page for current plans, or book a demo for a quote tailored to your institution.

We accept M-Pesa, bank transfer, and other methods available at checkout. See our Refund & Billing Policy for full detail.

Yes. You can cancel from your billing settings or by contacting us. Cancellation takes effect at the end of your current billing period, and access continues until then.

Refunds are limited to specific situations — such as duplicate charges or extended, unresolved outages — rather than general change-of-mind requests. See our Refund & Billing Policy for full eligibility.

If we update subscription pricing, existing Institutions are notified at least 30 days before a price change takes effect on their next renewal.

Data is encrypted in transit and at rest, access is role-based, and the Platform is monitored for suspicious activity. See our Security & Trust page for full detail.

Student and placement data is stored on servers physically located in Nairobi, Kenya.

No. ClinPlacer is designed around the documentation and workflow expectations of the Nursing Council of Kenya and other regulators, but it is not itself certified or accredited by any regulatory body, and does not currently hold certifications such as ISO 27001, SOC 2, or HIPAA. See our Compliance page.

No. We do not sell personal data, and we do not use it for third-party advertising. See our Privacy Policy.

Your institution. ClinPlacer processes data only to deliver the Services, acting as processor to your institution's controller — see our Data Processing Agreement.

Yes. Email legal@clinplacer.com and we can provide a countersigned Data Processing Agreement or answer a vendor-risk questionnaire.

Support is available by email and live chat. Response times for demo requests and quotations are typically within 24 hours.

Please report it to legal@clinplacer.com rather than testing or exploiting it further — see our Security & Trust page for our responsible disclosure process.

ClinPlacer does not share your institution's data with regulators directly. Your institution controls what it shares as part of its own accreditation process — the Platform can generate exportable reports to support that.

General support: info@clinplacer.com. Legal, billing, and compliance: legal@clinplacer.com. Or use our Contact form.