Cookie Policy

Cookies are small text files that a website stores on your device when you visit it. They allow the site to recognize your browser, remember information about your visit, and function correctly across pages.

This Cookie Policy explains what cookies and similar technologies (such as local storage) ClinPlacer uses across our website, platform, and mobile applications (collectively, the "Services"), why we use them, and how you can control them.

This policy should be read alongside our Privacy Policy and Terms of Service.

We use cookies for a limited set of purposes, focused on keeping the platform secure and usable rather than tracking you across the web. Specifically, we use cookies to:

• Keep you signed in and maintain a secure session as you move between pages
• Protect the platform against cross-site request forgery and other security threats
• Remember your preferences, such as display settings or dismissed notices
• Power the live chat widget used for support conversations
• Understand, in aggregate and anonymized form, how the platform is used so we can improve it

We group the cookies used on ClinPlacer into three categories:

The table below lists the main cookies set across the Services. Exact names may change as we improve the Platform; this table is reviewed alongside this policy.

A small number of cookies on ClinPlacer are set by third-party services we rely on to operate the Platform, rather than by ClinPlacer directly. These currently include:

• Tidio — powers our live chat support widget
• Payment providers — such as M-Pesa and banking partners, which may set cookies during checkout to complete a transaction securely

These providers operate under their own privacy and cookie policies, which are independent of ClinPlacer's. We recommend reviewing their policies directly if you have questions about how they handle cookies.

Cookies fall into two categories based on how long they persist:

• Session cookies — temporary cookies that are deleted automatically when you close your browser. Used for core functions like keeping you signed in during a single visit.
• Persistent cookies — remain on your device for a set period, or until you delete them, so the Platform can recognize you on a return visit.

You can control or disable non-essential cookies at any time through your browser settings. Because strictly necessary cookies are required for the Platform to function, disabling them may prevent you from signing in or using core features.

Instructions for managing cookies in common browsers:

• Google Chrome — support.google.com/chrome/answer/95647
• Mozilla Firefox — support.mozilla.org
• Safari — support.apple.com/guide/safari
• Microsoft Edge — support.microsoft.com

Most browsers also let you view and delete existing cookies, and block cookies from specific sites going forward.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or in applicable law.

• Material changes will be posted on this page with an updated "Last updated" date
• Where required by law, we will provide advance notice before material changes take effect
• We encourage you to review this page periodically

If you have questions about this Cookie Policy or how we use cookies, reach out through the following channels:

Visit our Contact Form